Kevin Quigley

Computer engineer turned AI leader.

Dreamforce 2024 — Keynote on AI agents

Press

Featured — April 2025

The Agentic Maturity Model: A 4-Step Roadmap for CIOs

Featured in Salesforce News on how enterprises progress through the agentic era — highlighting Wiley's approach.

AI Productivity Gains

Coverage of Wiley's measurable productivity improvements through strategic AI implementation.

AI Decision-Making

Industry analysis on the shift toward autonomous AI agents and reasoning capabilities.

Wiley Customer Story

Official Salesforce case study highlighting AI-driven transformation in customer service.

Speaking

Dreamforce

2022, 2024 · 5 sessions

2024 Agentforce Keynote: Build the Future with AI Agents
2024 3 Ways AI Makes Service Frictionless and Fun (×2)
2022 Unlocking the Power of Conversational AI and Automation
2022 Smarter, More Proactive Service with Service Cloud Einstein

Salesforce World Tour NYC

2022, 2024 · 3 sessions

2024 Salesforce Today: Put CRM + AI + Data + Trust to Work
2024 Your Guide to Become a Salesforce Expert
2022 Scale Service and Reduce Costs with Automation and AI

SOCAP Spring Symposium

2024

2024 AI in Customer Service

Salesforce Webinar

2023

2023 The Next Frontier of Customer Service: Generative AI