Delivering results with applied AI

Computer engineer turned AI leader. I help organizations translate emerging technology into measurable impact.

Dreamforce 2024 Keynote — Discussing Wiley's AI agent deployment

Recognition

Press

AI Productivity Gains

Coverage of Wiley's measurable productivity improvements through strategic AI implementation.

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AI Decision-Making

Industry analysis on the shift toward autonomous AI agents and reasoning capabilities.

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Wiley Customer Story

Official Salesforce case study highlighting AI-driven transformation in customer service.

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2026 Industry Predictions

Industry expert perspectives on the future of identity security and agentic AI.

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Also featured in: TechTarget, CXOtoday, Business Wire, Mi3, Business Today, and others

Career

Better Systems, Better Outcomes

Finding problems worth solving. Building solutions that last.

2024
AI Agent Launch & Dreamforce
Expanded to cross-functional AI role. Launched AI service agent—40%+ improvement in resolution. Featured in keynote.

2023

First Generative AI Tools

Reply drafts, case summaries, translation.

2020

First AI Features

Case predictions, knowledge recommendations, chatbot.

2019

Platform Ownership

Took ownership of CRM and support platforms. Started building the systems I would later transform.

2016

Joined Wiley