In my current role as a Customer Solutions Lead for Wiley, I work directly on the Customer Service global technology strategy with a primary focus on CRM and contact channel solutions. As a Certified Scrum Product Owner for the CRM agile team, I serve as a liaison between business and technology owners and am responsible for overseeing key initiatives from problem definition to continuous improvement.
Previously, I was a Technology Analyst for Wiley's CS Technology team and was involved in launches for SAP ERP, the current Wiley Online Library platform, our CRM Omni-Channel application, and our CTI implementation.
In May 2016, I received my Bachelor of Engineering with Honor in Computer Engineering from Stevens. Aside from my academic pursuits, I had the opportunity to serve as a Senator on the Student Government where I held exectutive positions on the Accountability Committee, the Budget Committee, and the Campus Life Committee. Additionally, I was the President of the Stevens Game Development Club, a member of Khoda: the Senior Honor Society, and a grateful performer for the Off Center improv comedy team and the President's Ensemble choir.
Everyone starts somewhere, and during my time at The Innovation University ® I became the Founder and CEO of a game development startup. Our three-person crew worked with various outside partners on several projects, but ultimately focused on one mobile application for Android which offered challenging puzzles for players to conquer. The puzzles in our games were not the only challenging part of managing a startup, and today we are able to appreciate the lessons learned as we bring our experience to new places.
While today I seek to optimize all laborsome tasks using technology, I am honored to continually consider the Scout Law and its humble roots as an Eagle Scout from Ocean County, NJ. Alongside other positions held during high school, I served my troop as the Senior Patrol Leader where I was able to learn the foundations of leadership and how to bring out the strengths in your team.